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Dreampod Warranty

All Dreampod products fall under Dreampod's manufacturer warranty, and warranty claims will be reviewed on a case-by-case basis by Dreampod. If you need to file a warranty claim, please reach out to us at support@superhumanremedy.com and we will contact Dreampod with your information to begin the claims process. Superhuman Remedy offers no warranty in place of the manufacturer warranty, and we do not guarantee the fulfillment of any warranty claim by Dreampod.

Exclusions and Limitations

This limited warranty only applies to the product manufactured by or for Dream Water Ltd. that can be identified by its designation, the 

Dreampod Ice Bath Series. The limited Warranty does not apply to any (a) Dream Water products and services other than the Product, (b) non-Dreampod hardware product, or (c) software, even if packaged or sold with the Product or embedded in the product. Dream Water Ltd. does not warrant that the operation of the Product will be uninterrupted or error-free. Dream Water Ltd. is not responsible for damage arising from failure to follow instructions relating to the Product’s use. The warranty does not apply to a Product or part of the Product that has been altered or modified (e.g. to alter functionality or capability) by anyone who is not a representative of Dream Water Ltd. , or if the Product has components installed that is not approved by Dream Water Ltd. In addition, this Limited Warranty does not apply: (a) to damage caused by use with non – Dream Water Ltd. approved products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the Product outside permitted or intended uses described by Dream Water Ltd.; or (d) to damage caused by service (including upgrades) performed by anyone who is not a representative of Dream Water Ltd.. This Limited Warranty does not cover the cost of returning the Product to Dream Water Ltd. This is your responsibility.

Warranty coverage:

Dream Water Ltd. warrants the Dreampod Ice Bath and Ice Barrel against defects in materials and workmanship under the normal use for a period of ONE (1) YEAR for all fiberglass material construction and ONE (1) YEAR for all electronic and mechanical components (Pump, chiller unit, filtration system, computer systems) from the date of retail purchase by the original end-user purchaser (Warranty Period). If a hardware defect arises and a valid claim is received within the Warranty Period, Dream Water Ltd. will either (a) repair the hardware defect at no charge using new or refurbished replacements, or (b) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, at the manufacturer’s discretion.

Dream Water Ltd. warrants the Dreampod Ice Bath Flex against defects in materials and workmanship under the normal use for a period of ONE (1) YEAR for all electronic and mechanical components (Pump, chiller unit, filtration system, computer systems) from the date of retail purchase by the original end-user purchaser (Warranty Period). If a hardware defect arises and a valid claim is received within the Warranty Period, Dream Water Ltd. will either (a) repair the hardware defect at no charge using new or refurbished replacements, or (b) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, at the manufacturer’s discretion. In event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. A replacement part assumes the remaining warranty of the original Product or ninety (90) days from the date of replacement or repair, whichever is longer.

 

Contact Information

Email: support@superhumanremedy.com

Phone Number: +1 254-587-6613

Business Address: 896 S State Street, Unit #407, Dover Delaware 19901, United States

Business Hours: 9 am to 6 pm EST(Mon-Fri)

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